100% Guaranteed Authentic. Every single pair of ZODEX sneakers is engineered and dispatched directly from our certified manufacturing and fulfillment lab in Mumbai. Each shoe box contains an encrypted NFC Authenticity Chip and tamper-proof holographic seal that you can tap with your smartphone to verify instant cryptographic proof of ownership.

We provide FREE Express Air Shipping on all footwear orders across India.
• Tier 1 Metro Cities: Mumbai, Delhi NCR, Bangalore, Hyderabad arrive within 24 to 48 hours.
• Rest of India: Dispatched via BlueDart Express & Delhivery Surface within 2 to 4 business days. Real-time GPS driver tracking is viewable right inside your My Orders hub.

Yes! We offer a Free 7-Day Doorstep Size Exchange. Our courier executive will bring the replacement size directly to your doorstep and collect your existing unworn pair in the same handover visit at zero shipping fee.

If you aren't completely thrilled with your kicks, you can request an easy return within 30 days of delivery as long as the sneakers are unworn with original tags attached. Once doorstep pickup is completed, refunds are instantly credited to your original UPI, Credit Card, or Bank Account within 24 hours.

In our dedicated Choose Next Shoe Drop Lab, ZODEX unveils 3 brand-new prototype sneaker designs.
• You can vote on multiple shoes simultaneously that you would like us to craft!
• The design that wins community voting enters limited-run production.
• Perk: All verified community voters receive an exclusive 20% early-bird coupon code for the launch batch.

We accept all major secure payment methods:
• UPI 1-Click: Google Pay, PhonePe, Paytm, BHIM, CRED
• Credit & Debit Cards: Visa, Mastercard, RuPay, American Express
• Net Banking: Over 50+ supported Indian banking partners
• Cash on Delivery (COD): Available with fast SMS OTP authentication
• No-Cost EMI: Available on orders over ₹4,000

Yes! Head to Account > My Orders and click Track on any active shipment. You will see an interactive 5-stage milestone timeline: Order Placed → Packed → In Transit → Out for Delivery → Delivered, complete with the courier AWB number and direct delivery driver phone contact.

ZODEX sneakers follow standard UK / Indian sizing.
• UK 7 = EU 41 (25.5 cm)
• UK 8 = EU 42 (26.5 cm)
• UK 9 = EU 43 (27.5 cm)
• UK 10 = EU 44 (28.5 cm)
Tip for wide feet: We recommend choosing half a size larger for our Carbon-series high-top runners.

KickPoints are ZODEX loyalty reward coins:
• Earn: 1 KickPoint for every ₹10 spent, plus 100 KickPoints for rating and reviewing your delivered pair.
• Redeem: Apply directly at checkout (100 KickPoints = ₹50 direct checkout discount).

Every pair of ZODEX kicks comes with an official 6-Month Sole Bonding & Manufacturing Warranty. If your shoe has any manufacturing defect or arrives damaged, tap the Help button on your order card to message our WhatsApp team with a photo, and we will dispatch a brand-new replacement pair within 24 hours.

Yes! Cash on Delivery (COD) is available on orders up to ₹15,000 across 19,000+ serviceable pin codes in India with ZERO extra convenience fees. You can inspect the outer box seal and pay via Cash or UPI QR on delivery.

Use a soft bristle brush or microfiber cloth with lukewarm water and mild sneaker cleaning foam. Do not machine wash or tumble dry, as high spin temperatures can damage responsive nitrogen-infused midsoles and technical knit fabrics. Air-dry in shade.

You can change delivery address, size, or cancel your order within 2 hours of placing it before packing and dispatch. Open My Orders and tap "Help" or contact our WhatsApp support team to update your details instantly.

Visit My Orders, tap Invoice on any delivered order card, or tap Details > Download Invoice PDF. A 100% compliant GST tax invoice will download directly to your mobile device.

When a Community Drop prototype wins the vote, early-bird pre-orders open for 72 hours. Prototype batches are precision-molded and assembled within 10 to 14 days, after which express door delivery is initiated with full tracking updates.

You can chat directly with our footwear concierge on WhatsApp at +91 8947069009! When browsing your My Orders page, simply click the green Help button on any card to automatically pre-fill your exact order details, tracking AWB, and product specifications for instantaneous resolution.